Graph Descriptions

1. Overall Service Usage

  • This is the first graph you will see.

  • It shows the total number of visitors and how many times they used the service (e.g., directions, search), based on the selected building, time period, and platform.

  • The total number of visitors counts only first-time entries to the service. Repeat visits by the same user are not included.

  • You can hover over each graph item to see the exact values.

  • The green bar graph represents the total number of service uses, and the blue line graph shows the total number of service visitors.


2. Visitors by Building & User Share by Access Channel

  • The left graph shows Visitors by Building, and the right graph shows User Share by Access Channel.

  • Visitors by Building

    • You can view here the number of visitors by building and access channel.

    • Orange represents Mobile, blue represents Web, and green represents Kiosk.

    • Hover over each item to see the exact values.

  • User Share by Access Channel

    • You can check the access channels (Mobile, PC, Kiosk) used by visitors for each building.

    • Select a building from the dropdown at the top right.

    • Once selected, a donut chart will display the access channel distribution for that building.


  • The left side shows Popular Places, and the right side shows Popular Routes.

  • Popular Places

    • Popular places are based on user actions such as frequent searches or taps on place information.

    • You can switch between a heatmap view and a table view using the tab at the top.

    • In the heatmap view, you can select a building from the dropdown at the top right.

    • You can zoom in and out to view different levels of detail.

    • Red areas indicate more popular spots, while blue areas show less popular ones.

  • Popular Routes

    • Popular routes are based on user path search data.

    • You can also select a building from the dropdown at the top right to view route data.

    • Red lines indicate heavily used paths, while blue lines represent less used ones.


4. Quick View Ranking & Search Term Ranking

  • The left side shows Quick View Ranking, and the right side shows Search Term Ranking.

  • Quick View Ranking

    • This graph shows the number of times each quick view was used.

    • It helps you understand which categories users are most interested in.

  • Search Term Ranking

    • This is based on search records by place.

    • It shows which specific places or keywords users searched for the most.


  • This graph is available only if you’ve set up a home screen and added multiple content items.

  • You can use the tab at the top to view the three types of content separately: Schedule, Image, and Banner.

  • In the bar graph:

    • Orange shows average time spent,

    • Blue shows the number of views,

    • Green shows the number of clicks on the "Go" button.

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