Customer Support & Others

🛒 Purchase & Delivery

Where can I check the product prices?

You can find product details and kit contents on the official GrowSpace website. 👉 [View GrowSpace Products]

For exact pricing, please contact the RTLS Support Team at [e-mail], as the quote may vary depending on the product type, quantity, and supply method (individual items or kits).

What payment methods are available? (Card, bank transfer, etc.)

We accept both bank transfers and credit card payments. When requesting a quote, please let us know your preferred payment method for faster processing.

How long does shipping take after purchase?

• For in-stock items, shipping is usually arranged within 1–2 business days after payment is confirmed.

• Customized products or bulk orders may require 5–7 days for preparation.

• For international shipping or special export conditions, we will provide separate guidance.

Is there an additional shipping fee?

No, there is no additional shipping fee. All GrowSpace products include free shipping within South Korea.

Do you offer installation support?

GrowSpace is designed for self-installation using our setup guides and documentation. However, for business customers, paid installation consulting may be available depending on the project.

If you need help with installation, please contact the RTLS Support Team at [e-mail]. We can guide you with installation methods tailored to your site conditions.

Is there a way to test the product in person?

Yes. Testing is currently available at Freegrow's headquarters in South Korea. If you would like to try the product in person, please send a test request by email.

Test Request: [e-mail] Our team will contact you to confirm the schedule and location.

↩️ Refunds & Warranty

What is the refund policy for Q1 and N1 products?

You may request a refund within 7 days of receiving the product, even for a change of mind. However, all of the following conditions must be met:

• The product must be unused

• All components must be included, with no damage to the exterior

• Electronic devices (e.g., tags, anchors) must show no signs of power connection or use

If there are any signs of use or damage, the refund may be denied. In case of initial defects, exchange or refund is available based on a separate policy.

For more details, please refer to the purchase terms or contact the RTLS Support Team at [e-mail].

What is the warranty and service policy for Q1 and N1 products?

GrowSpace products come with a 1-year limited warranty from the date of purchase.

Warranty coverage and conditions:

• Warranty period: 1 year (from purchase date)

• Covered items: Manufacturing defects and failures during normal use

• The following are not covered:

  • Damage caused by user error (e.g. drops, water exposure, physical impact)

  • Improper installation or use outside of recommended guidelines

  • Consumable parts such as batteries (if applicable)

If you need warranty service, the product will be inspected and either repaired or replaced as appropriate.

To request service, please contact the RTLS Support Team at [e-mail].

Refund Policy for GrowSpace Map Services

1. Service Overview This service provides customized maps based on client requests, and delivers the final product as a digital image file.

2. Basic Refund Policy Principles 2.1 Nature of Digital Content As this service provides digital content (map image files), it is governed by the Consumer Protection in Electronic Commerce Act. Due to the nature of digital content, refunds are generally not allowed once the file download has begun.

2.2 Consumer Protection Measures To protect customers’ rights, we provide the following measures:

• Preview Service: Customers can review a low-resolution watermarked version of the final map.

• Edit Request: One free revision is allowed after reviewing the initial result.

• Clear Service Description: Map scope, style, and included elements are explained in detail before purchase.

1. Eligible Refund Cases Full refunds are available under the following conditions: 3.1 Service Not Provided

• If map creation has not started within 7 business days after payment.

• If the service is not delivered by the promised deadline.

3.2 Service Defect

• If the delivered map differs from the agreed specifications (size, resolution, file format, etc.).

• If there are critical errors (location data, missing requested elements).

• If the file is corrupted and cannot be opened.

3.3 Payment Error

• Duplicate payment due to system error.

• Accidental duplicate purchase.

1. Non-Refundable Cases Refunds are not available in the following cases: 4.1 After File Download

• Once the final map file has been downloaded.

• If the file was received via email download link.

4.2 Customer’s Change of Mind

• If the customer approved the preview and later changes their mind.

• Requests based on personal preferences like style or color differences.

4.3 Customer Error

• If incorrect information was provided by the customer.

• If issues occur due to vague or incomplete requests.

1. Partial Refund Policy 5.1 Eligible Conditions

• If multiple maps were ordered, but only some were downloaded.

• Refunds are available only for undownloaded maps.

5.2 Refund Calculation

• Refund = Total amount paid – (Number of downloaded maps × Individual map price)

• If package discounts were applied, the deduction is based on the full price per map.

1. Refund Process 6.1 How to Request a Refund

• Email us at [e-mail] or message via KakaoTalk channel.

• Provide order number, reason, and payment details.

• We will review the request within 1–2 business days.

6.2 Refund Timeline

• Once approved, refunds are processed within 3–5 business days.

• Credit cards: 3–7 business days depending on card provider.

• Bank transfer: 1–2 business days.

• Toss Money: Instant refund.

6.3 Refund Fees

• No fees for refunds due to service defect or payment error.

• Other cases: Processing fees may apply and be deducted from the refund.

1. Dispute Resolution 7.1 Appeal Process

• You may file an appeal within 14 days of receiving a refund denial.

• Provide evidence to support your claim.

7.2 Dispute Mediation

• If unresolved, disputes will be mediated by the Korea Consumer Agency Dispute Mediation Committee.

• You may also contact the Electronic Commerce Dispute Mediation Committee (www.ecmc.or.kr).

1. Special Clauses 8.1 First-Time Buyer Protection

• First-time buyers may request a refund within 24 hours of downloading, one time only.

• Refunds are not allowed if the file was used commercially.

8.2 Technical Issues

• 100% refund is provided if service failure is due to system error on our end.

• Technical issues on the customer’s side (e.g., unsupported software) are not eligible for refund.

1. Policy Update & Notification

• This refund policy takes effect on January 1, 2025.

• It may be updated in accordance with changes in relevant laws or service policies.

• Any major changes will be announced via our website or email.

1. Contact Information Customer Service Email: [e-mail] Hours: Monday to Friday, 09:00–18:00 (Closed on weekends and holidays)