> For the complete documentation index, see [llms.txt](https://freegrow-1.gitbook.io/product-docs-en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://freegrow-1.gitbook.io/product-docs-en/welcome-to-the-growspace-studio/faq/customer-support-and-others.md). # Customer Support & Others ### đź›’ Purchase & Delivery
Where can I check the product prices? You can find product details and kit contents on the **official GrowSpace website**.\ [👉 \[View GrowSpace Products\]](https://grow-space.io/en/products-home/) > For exact pricing, please contact the **RTLS Support Team** at ****,\ > as the quote may vary depending on the product type, quantity, and supply method (individual items or kits).
What payment methods are available? (Card, bank transfer, etc.) We accept both **bank transfers** and **credit card payments**.\ When requesting a quote, please let us know your preferred payment method for faster processing.
How long does shipping take after purchase? * For in-stock items, shipping is usually arranged **within 1–2 business days** after payment is confirmed. * Customized products or bulk orders may require **5–7 days** for preparation. * For international shipping or special export conditions, we will provide separate guidance.
Is there an additional shipping fee? No, there is **no additional shipping fee**.\ All GrowSpace products include **free shipping within South Korea**.
Do you offer installation support? GrowSpace is designed for **self-installation** using our setup guides and documentation.\ However, for business customers, **paid installation consulting** may be available depending on the project. > If you need help with installation, please contact the **RTLS Support Team** at ****.\ > We can guide you with installation methods tailored to your site conditions.
Is there a way to test the product in person? Yes. Testing is currently available at **Freegrow's headquarters in South Korea**.\ If you would like to try the product in person, please send a test request by email. > **Test Request: **\ > Our team will contact you to confirm the schedule and location.
### ↩️ Refunds & Warranty
What is the refund policy for Q1 and N1 products? You may request a refund **within 7 days** of receiving the product, even for a change of mind.\ However, all of the following conditions must be met: * The product must be **unused** * All components must be included, with **no damage to the exterior** * Electronic devices (e.g., tags, anchors) must show **no signs of power connection or use** > If there are any signs of use or damage, the refund may be denied.\ > In case of **initial defects**, exchange or refund is available based on a separate policy. For more details, please refer to the purchase terms or contact the **RTLS Support Team** at ****.
What is the warranty and service policy for Q1 and N1 products? GrowSpace products come with a **1-year limited warranty** from the date of purchase. **Warranty coverage and conditions:** * **Warranty period:** 1 year (from purchase date) * **Covered items:** Manufacturing defects and failures during normal use * **The following are not covered:** * Damage caused by user error (e.g. drops, water exposure, physical impact) * Improper installation or use outside of recommended guidelines * Consumable parts such as batteries (if applicable) If you need warranty service, the product will be inspected and either **repaired or replaced** as appropriate. > To request service, please contact the **RTLS Support Team** at ****.
Refund Policy for GrowSpace Map Services 1. **Service Overview**\ This service provides customized maps based on client requests, and delivers the final product as a digital image file. 2. **Basic Refund Policy Principles**\ **2.1 Nature of Digital Content**\ As this service provides digital content (map image files), it is governed by the *Consumer Protection in Electronic Commerce* Act.\ Due to the nature of digital content, refunds are generally not allowed once the file download has begun. **2.2 Consumer Protection Measures**\ To protect customers’ rights, we provide the following measures: * *Preview Service*: Customers can review a low-resolution watermarked version of the final map. * *Edit Request*: One free revision is allowed after reviewing the initial result. * *Clear Service Description*: Map scope, style, and included elements are explained in detail before purchase. 3. **Eligible Refund Cases**\ Full refunds are available under the following conditions:\ **3.1 Service Not Provided** * If map creation has not started within 7 business days after payment. * If the service is not delivered by the promised deadline. **3.2 Service Defect** * If the delivered map differs from the agreed specifications (size, resolution, file format, etc.). * If there are critical errors (location data, missing requested elements). * If the file is corrupted and cannot be opened. **3.3 Payment Error** * Duplicate payment due to system error. * Accidental duplicate purchase. 4. **Non-Refundable Cases**\ Refunds are not available in the following cases:\ **4.1 After File Download** * Once the final map file has been downloaded. * If the file was received via email download link. **4.2 Customer’s Change of Mind** * If the customer approved the preview and later changes their mind. * Requests based on personal preferences like style or color differences. **4.3 Customer Error** * If incorrect information was provided by the customer. * If issues occur due to vague or incomplete requests. 5. **Partial Refund Policy**\ **5.1 Eligible Conditions** * If multiple maps were ordered, but only some were downloaded. * Refunds are available only for undownloaded maps. **5.2 Refund Calculation** * Refund = Total amount paid – (Number of downloaded maps × Individual map price) * If package discounts were applied, the deduction is based on the full price per map. 6. **Refund Process**\ **6.1 How to Request a Refund** * Email us at or message via KakaoTalk channel. * Provide order number, reason, and payment details. * We will review the request within 1–2 business days. **6.2 Refund Timeline** * Once approved, refunds are processed within 3–5 business days. * Credit cards: 3–7 business days depending on card provider. * Bank transfer: 1–2 business days. * Toss Money: Instant refund. **6.3 Refund Fees** * No fees for refunds due to service defect or payment error. * Other cases: Processing fees may apply and be deducted from the refund. 7. **Dispute Resolution**\ **7.1 Appeal Process** * You may file an appeal within 14 days of receiving a refund denial. * Provide evidence to support your claim. **7.2 Dispute Mediation** * If unresolved, disputes will be mediated by the Korea Consumer Agency Dispute Mediation Committee. * You may also contact the Electronic Commerce Dispute Mediation Committee ([www.ecmc.or.kr](http://www.ecmc.or.kr)). 8. **Special Clauses** **8.1 First-Time Buyer Protection** * First-time buyers may request a refund within 24 hours of downloading, one time only. * Refunds are not allowed if the file was used commercially. **8.2 Technical Issues** * 100% refund is provided if service failure is due to system error on our end. * Technical issues on the customer’s side (e.g., unsupported software) are not eligible for refund. **8.3 Service Delivery and Download/Modification Period** * You can download the final result **once** immediately after payment. * Low-resolution preview files can be downloaded **without limitation**. * The final result can only be downloaded **once** and cannot be downloaded again. * You can request content modifications **before payment**. * After payment and download, both **content modifications** and **re-downloads** are not allowed. * If any issues are found after the final result is delivered, they will be handled separately in accordance with **Article 3 (Service Defects)**. 9. **Policy Update & Notification** * This refund policy takes effect on January 1, 2025. * It may be updated in accordance with changes in relevant laws or service policies. * Any major changes will be announced via our website or email. 10. **Contact Information**\ Customer Service\ Email: \ Hours: Monday to Friday, 09:00–18:00 (Closed on weekends and holidays)